Shipping policy

At SONAX you can shop with complete confidence.
Mega Moto Pty Ltd will gladly honour any reasonable and genuine request for a product return where the item is faulty, damaged, or does not meet the description provided. However, Mega Moto will not provide a refund or replacement if the product is opened or used, and not in the condition received. We take pride in our products and all products are carefully checked and carefully packed prior to shipping so we hope you never receive a damaged product.

FREE SHIPPING POLICY

SONAX Australia offers Free Shipping on all orders $150+ unless it is a heavy item. Conditions apply* For singular items that are over 5kg an additional shipping cost is applied at the checkout. 

SHIPPING, REFUND & Warranty POLICY

We strive to provide the highest levels of service to our customers. Below is an outline of information for your reference on our shipping and refund policies.

SAME-DAY SHIPPING POLICY

We accept orders online 24 hours-a-day, seven (7) days a week. Orders entered at www.sonax.com.au will be processed (pending credit card approval) and shipped out from our Victoria distribution Centre. Orders placed Monday-Friday before 4 pm will be processed that same day. All orders will be processed and freighted, during business hours only, to the requested location.

Orders placed after 4 pm will begin processing the next business day. Orders placed on Friday after 4 pm will start processing on the following Monday. If the merchandise selected is not currently available or if additional identification for credit verification is needed Sonax Australia Customer Service will contact, you ASAP.

All sale and discount items are shipped out via first in, first out, according to availability.

SHIPPING RETURN POLICY

We will accept returns no older than 30 days, from the date of purchase. For the product to be eligible for a return, the item must be unused/unopened and in its original packaging.

Please attach any relevant information, such as photos of both the packaging and the item damaged as well as any email conversation to help process your return as fast as possible. To complete your return, we require a receipt or proof of purchase (invoice).

In the case of item(s) returned to us in ‘as new’ condition, we don't charge a restocking fee, but we do not pay for return shipping, nor do we refund your shipping charge on the original purchase.

Any item not in its original condition, damaged or missing parts for reasons not due to an error on our behalf, are not eligible for return. All sale and discount items are excluded from this policy.